Global Executive Team
Gregory Lording - Global Leader
FCM Global Leader Gregory Lording brings a wealth of business, operational and industry knowledge to the role, after more than 30 years in the travel industry. As FCM's Global Leader, Gregory works closely with the company's global business leaders and regional managers in Asia Pacific, Americas, Europe, Middle East and Africa. Gregory is responsible for the growth of FCM globally, the forward direction of the global network and the continued development of FCM's global sales network, account management, technology and brand strategies.
Alex Armstrong - Global Director of Sales
As Global Sales Leader, Alex Armstrong is focused on strategy development for FCM's global sales team. He oversees the global coordination and management of FCM's multinational sales pipeline and works closely with regional sales leaders to strengthen the company's global sales platform and multinational client growth across the network. Alex brings almost 20 years of experience in the travel, tourism and sales industries to the role.
Joe McCormack - General Manager Global Product Corporate
With an industry career that spans almost 30 years, Joe offers extensive industry knowledge and is at the forefront of new directions in the global hotel and car hire sectors. Joe manages the delivery and ongoing development of FCM's Global and Client Hotel Programs, across more than 75 countries. He leads FCM's specialist land product team in sourcing and contracting hotel and rental car partners worldwide, negotiating rates, and educating the corporate market on procurement strategies.
Anna Pope - Global Commercial Manager
As Global Commercial Manager Anna produces FCM global financial results and oversees the preparation of FCM global's monthly report, budgeting, financial modeling and project work. Anna also provides financial support to FCM's global executive team. Anna has extensive working knowledge of the commercial demands of the travel industry, having spent more than eight years as financial controller for FCM's parent company Flight Centre Limited.
Felicity Burke - Global Director Multinational Account Management
Felicity Burke has over 17 years experience in the travel industry. She brings to her role extensive experience in managing industry challenges from a client's perspective as a buyer and also as a supplier. As Global Director of Multinational Account Management, Felicity's work involves regular liaison with key account management stakeholders and active contributions to FCM's global management team. Felicity mentors a global team of Multinational Account Managers (MAMs) and ensures MAM principles and strategies are deployed consistently across all markets.
Alison Causebrook - Corporate Peopleworks Leader
Corporate Peopleworks Leader Alison Causebrook oversees staff recruitment for the FCM business and manages staff learning and development. Alison and her dedicated corporate team work closely with Corporate Peopleworks team members around the world to aid global learning and ensure there is global alignment of development strategies. Alison has more than two decades of travel industry experience including 16 years in corporate travel. She has won accolades including the Outstanding Achievement Award for Corporate Australia and Consultant of the Year.
John Morhous - Global Technology Leader
Global Technology Leader John Morhous is focused on creating greater global coordination and consistency for FCM's technology offering. He works closely with FCM's regional leaders and business divisions to ensure a streamlined approach to technology innovation, implementation and management for corporate clients. With more than a decade of experience in the technology industry and more than five years within the travel industry, John brings to the role broad product and systems experience.
Karen Cooke - Global Marketing Leader
As Global Corporate Marketing Leader, Karen's focus is on FCM's global marketing output. Karen is responsible for managing FCM's worldwide marketing strategy, global level marketing, communication and public relations activity. She also drives the ongoing development of FCM's global website, marketing collateral and ensures FCM has strong involvement in peak industry forums and events. Karen comes from a strong marketing background, having held key marketing management roles within parent company Flight Centre Limited and externally within the corporate market.
Regional network leaders
Franziskus Bumm - General Manager FCM Partner Network Europe
Franziskus Bumm holds the role of General Manager for FCM's partner network in Europe. Formerly the Regional Manager for FCM partners in Central Europe, Franziskus brings more than two decades of experience to FCM and has extensive knowledge of Europe's corporate travel industry. As part of his role, Franziskus oversees FCM's partner program in Europe. He is focused on network growth, service consistency and ensures partners work within FCM's global operating standards, brand guidelines and preferred supplier programs.
Ciarán Kelly - General Manager FCM Partner Network Middle East & Africa
Ciarán Kelly brings experience, passion and dedication to his position as General Manager Middle East and Africa. Ciarán moved into the role following time spent as FCM's General Manager UK and has more than a decade of experience in various roles within FCM's corporate travel business. Ciarán is responsible for FCM's growth and expansion into key markets across the region and is focused on delivering a highly-professional yet tailored approach to business travel management for the Middle East and Africa.
Maren Hanschke - Director FCM's Partner Network Latin America and Carribbean
Director Latin America and Caribbean Maren Hanschke brings years of experience as a corporate travel specialist to her role. Maren's focus is on raising the profile of the FCM brand in the region through new business growth and greater market penetration. She is responsible for managing relations with FCM's current Latin American and Caribbean partners and growing FCM's partnership program in the region. Maren also ensures the business maintains a consistent approach to sales, operations, branding, supplier negotiations, product implementation and event planning.
Shelby Koh - Regional Manager Asia Network
Shelby brings to her role as Regional Manager more than 22 years experience in the travel industry across the retail and corporate sectors. Shelby started her career as a ticketing assistant with a local corporate agency and then moved into sales and management roles. Shelby is focused on developing and strengthening the FCM brand with the support of partner countries via marketing plans, product and customer initiatives.
Flight Centre Limited Management Team
Graham Turner - Founder and Chairman
Founder of FCM and parent company Flight Centre Limited, Graham Turner oversees key aspects of FCM's global operations and market positioning. Graham has nearly 40 years of experience in the global travel industry and is heralded as a business visionary having launched a number of successful travel brands including Top Deck Travel in the UK and Flight Centre Limited in Australia. Flight Centre Limited is now one of the fastest growing travel companies worldwide and ranks among Australia's Top 100 Companies and most recognised brands.
Rob Flint - Executive General Manager Asia Pacific
With more than 25 years experience in the travel industry, Executive General Manager Asia Pacific Rob Flint, offers extensive working knowledge of the travel industry and Flight Centre Limited operations. Rob's focus is on the growth and development of the company's corporate and leisure businesses in these regions. He is responsible for developing industry alliances across these regions, identifying new business opportunities and building FCM's service capabilities to meet the needs of the corporate travel market.
Suyin Lee - General Manager Asia
General Manager Asia for Flight Centre Limited, Suyin Lee has more than 15 years experience in senior management positions and extensive working knowledge of the Asian business travel market. Suyin works closely with the Executive General Manager Asia and Middle East, and FCM Asia's senior leadership team for regional sales, account management and operations. Her focus is on further strengthening FCM's regional service platforms, partner alliances and growing the company's existing business. Suyin also oversees the development of FCM's corporate leisure and events business in Singapore.
John Beauvais - Corporate Leader USA
John joined FCM's parent company Flight Centre Inc in 2004 and since then has been heavily engaged with the FCM business at all levels. In his role as Corporate Leader USA, John oversees all corporate brands in the US as well as the retail and event brands Travel Associates and CiEvents. He brings to the role an in-depth knowledge and understanding of the small-to-medium client market as well the mid-to-large corporate market. John was also deeply involved in the company's 2006 acquisition of Bannockburn Travel Management and the acquisition of Garber Travel Service.
Andrew Boxall - Executive General Manager Middle East and India
Employed with FCM's parent company, Flight Centre Limited since 1998, Andrew brings to his senior management role extensive experience in the leisure and corporate travel industries. Andrew has worked across many divisions of the business including front line roles and in sales and is now responsible for driving the strategic growth of FCM in the United Arab Emirates and India, where he oversees a business of more than 1100 staff.
Steven Norris - General Manager Corporate UK
Steven Norris joined Flight Centre Limited in 2002 and has held key leadership roles across the business in retail, business analysis, product development and marketing. From 2009 to 2011, Steve held the position of Flight Centre brand leader. He brings to the role extensive experience in the UK travel industry as well as a proven track record in leadership and senior management experience.