Concur upgrades expenses program with real-time traveller tracking

Travel News 15 Nov 2016

Concur will add location data feeds from expense receipts and card transactions to the traveller tracking element of its Concur Messaging risk management tool in the first quarter of 2017. In principle, this means companies will be able to track travellers not only from pre-trip bookings but also from the spending trails they leave during their trips.

Since 2015, Concur Messaging has provided traveller locations based on data from five sources: global distribution system passenger name records, direct supplier reservations captured by Concur's TripIt itinerary tool, direct supplier reservations captured by its TripLink open booking data-capture product, the Concur Request pre-trip approval tool, and mobile check-ins.

Speaking at the London version of the Concur Fusion client showcase, senior vice president for travel product strategy Doug Anderson claimed the new data feeds would "show up within minutes" on Concur Messaging.

The upgraded Concur Messaging will be introduced globally and will comply with privacy laws in each market.

Concur Messaging, which was known as conTgo until Concur bought it in 2013, is used primarily by many clients to send SMS messages to urge travellers to use preferred suppliers or to assist them in crisis. Anderson also said the upgrade will allow corporates to embed buttons in messages to allow travellers to request additional help or perform other such actions.