In an increasingly dangerous world, your duty of care obligations to your business travellers should be at the top of your corporate agenda.
Further measures cited by travel managers in a recent 2017 survey conducted by ABTA and FCM Travel Solutions was to include catering to business travellers’ needs better within the travel policy through the inclusion of sharing economy options, bleisure opportunities and internal wellness programs.
Personalising the business traveller’s experience also helps to reduce traveller friction – the negative impact that travel has on a traveller, e.g. insomnia, depression, discomfort, exhaustion.
Travel Management Companies (TMCs) also have a key role to play in supporting their clients’ duty of care responsibilities. Although the majority of safety-related incidents faced by business travellers tend to be low-risk, e.g. lost baggage, the range of risk is becoming broader - theft leading to loss of sensitive company information to major terrorist incidents. TMCs are therefore stepping up their efforts to support clients with their Travel Risk Management (TRM) solutions and the creation or revision of crisis management plans and response processes tailored to their clients’ structures and cultures.
What should companies be doing to meet ever-increasing duty of care obligations to mitigate travel risk?